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Human resource management is a necessary function for an effective health supply chain as it connects with every other supply chain  function, from selection, quantification to product delivery and use. However, when human resource lacks investment, the result can be high staff turnover, lack of productivity, and unfulfilled posts in the supply chain.

The World Health Organisation (WHO) reported on a global workforce crisis which poses a major risk for health systems, emphasizing critical shortfalls in health workers, particularly in sub-Saharan Africa and South-East Asia. The issue is aggravated by poor performance and the lack of skilled, well-trained, and motivated personnel causing supply chain systems to perform poorly, resulting in stock-outs of lifesaving products (WHO 2006).

This course introduces participants to the key HR topics and the fundamental issues surrounding HR and capacity building. Participants will develop their knowledge, skills, and confidence to evaluate the effectiveness of different HR models and practices, while increasing their understanding of the supply chain factors that impact their activities. They will gain practical knowledge of recruitment, performance management, training, and retention.

It is based on four pathways found in the ‘Theory of Change for Human Resource for Supply Chain Management’ developed by ‘People that Deliver’: staffing; skilling; work conditions; and motivation, plus our own fifth pathway, which is to strengthen the human resource management function.

Download the course overview.

Who should attend?

This course is for those new to HR who wish to gain wide range of relevant practical skills, and for managers who want to build the capacity of the HR function to create a more effective supply chain system.

Course Objective

The course will equip participants with practical HR skills that can be applied within a supply chain context based on the ‘Theory of Change for Human Resource for Supply Chain Management’ developed by ‘People that Deliver.’

Learning Outcomes

By the end of this course, participants will be able to

  • define the HR function’s role in implementing an organization’s supply chain strategy
  • describe the key elements of a competency framework, job design and organizational design
  • understand orientation, development, and training
  • follow the processes underpinning key HR activities
  • assess an organization to support enhanced performance within the supply chain

Course Content

The  course content covers the following key HR topics and provides tools that can be used immediately in your organisation.

  • Strategic Human Resources
  • Organizational Development
  • Learning and Development/Capacity Development
  • Recruitment, Selection and Performance Management
  • Change Management


Registration costs $500 USD per person, tax inc. The registration fee covers three days’ virtual training with an expert facilitator.

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